Adding custom information requests to your Checkout Flow allows you to gather important details from your guests after they’ve completed their booking. This feature gives you more control over the booking process, ensuring you have everything you need to provide a seamless experience for your customers. Follow our easy step-by-step guide below to learn how to set up and use this feature.
Feature Overview
You will be able to request additional information from your guests using two types of fields:
Default Field: Special Requests
Every booking includes a default “Special Requests” field, which allows guests to add any extra information or requests related to their booking.Optional Field: Specific Information
You also have the option to ask custom fields that request specific information relevant to the booking. These fields can be tailored to suit your business needs and the type of service you offer, whether it’s an accommodation or an activity.Examples of specific information fields include:
Arrival time
Contact phone number
Nationality
Flight details
Weight and Height
Dietary restrictions
Skill level, or anything else that matters to you!
➡️ Here’s an example of how these fields will appear to your customers after they complete their booking:
How to Set Up Additional Information Fields
When creating an activity product (see full guide here) or an accommodation product (see full guide here), you will find the option to add custom fields in Step 2 ("Product Information")
In this step, toggle on the option to "Insert additional information question", then enter the specific question you want to ask (e.g., “Arrival time?” or “Phone number?”).
For further assistance, feel free to refer to the linked guides above.
How to edit Additional Information Fields
To add custom fields to your product’s checkout process, follow these steps:
Select the accommodation or activity you want to edit.
Select Edit Information
Scroll to the Additional Information section.
Toggle on the option to “Insert additional information question”.
Enter the specific question you want to ask (e.g., “Arrival time?” or “Phone number?”).
Click "Update" to save your changes.
You can set up different custom fields for each product, allowing you to collect information specific to that booking.
How you will Receive this information
Once guests submit their booking and provide the requested information:
You will receive their responses via email.
The information will also be available on their booking details page in your dashboard.
This ensures you have quick and easy access to all the necessary information before their arrival or participation.