Understanding and setting up Rate Plans is essential for effectively managing your offerings on Checkout Flow. In this article, we'll guide you through the process of creating or editing your Rate Plans, an integral part of your product setup.
What is a Rate Plan?
A Rate Plan is a specific pricing structure that you apply to your products (rooms or activities). It defines the price, cancellation policy, and any custom features (like breakfast included, special services, etc). Each product in Checkout Flow must have at least one enabled Rate Plan to be available for booking.
Why Rate Plans are Important
Flexibility: Rate Plans allow you to offer different pricing options, catering to various customer needs and preferences.
Customisation: They enable you to include special features and set specific policies for each plan, enhancing the service you offer your guests.
Advanced Restrictions: Rate Plans can include restrictions such as a maximum or a minimum number of guests, nights, or advance purchase requirements (see our separate help center article on advanced restrictions).
Creating or Editing Rate Plans
Access Rate Plans: Navigate to the "Checkout Settings & Rate Plans" section from the "Settings" dropdown in your Checkout Flow dashboard.
Find Rate Plans Section: Scroll down to see your existing Rate Plans. By default, we create 'Refundable' (with a 3-day refund policy) and 'Non-Refundable' Rate Plans, which you can edit.
Edit or Add a Rate Plan: Click on the existing rate plans to edit, or click "+ Add a new rate plan" to create a new one.
Rate Plan Details
Name: This is the title of your Rate Plan, visible to guests.
Refund Type: Choose from the following options:
Refundable: Select the number of days for a full refund.
Non-Refundable.
Custom: An open text box appears for you to add your custom refund policy (e.g., "50% refund if canceled 7 days in advance").
Custom Features: Add any special features included in the Rate Plan, like meals, hotel transportation, etc.
Advanced Restrictions
Click "Show advanced restrictions" to access more detailed settings for your Rate Plan. For more information on this, refer to our dedicated help center article.
Saving Your Rate Plan
Once you have filled in all the details, click "Save" to save your Rate Plan.
If you created a new Rate Plan, you can now enable it in your products under the "Edit Pricing & Rate Plans" section.
Setting up your Rate Plans correctly is crucial in offering a clear and attractive booking option for your customers. This process helps in streamlining your offerings and ensuring guests have all the necessary information to make their booking decisions.