Understanding and setting up Rate Plans is essential for effectively managing your offerings on Checkout Flow. In this article, we'll guide you through the process of creating your Rate Plans, to ensure all of your products have the right pricing structure.
What is a Rate Plan?
A Rate Plan is an ongoing pricing and policy structure that you apply to your products (rooms or activities).
The Policy: Cancellation rules and custom features (like "Breakfast included")
The Ongoing Price: The default "template" used to set prices for all future dates
Daily Pricing: The actual price charged for a specific day on the calendar
Each product in Checkout Flow must have at least one enabled Rate Plan to be available for booking.
Why Rate Plans are Important
Flexibility: Rate Plans allow you to offer different pricing options, catering to various customer needs and preferences.
Customisation: They enable you to include special features and set specific policies for each plan, enhancing the service you offer your guests.
Advanced Restrictions: Rate Plans can include restrictions such as a maximum or a minimum number of guests, nights, or advance purchase requirements (see our separate help center article on advanced restrictions).
Creating or Editing Rate Plans
1. Where to Manage Pricing
Everything related to creating and managing Rate Plans is in Settings > Checkout Settings > Update your Rate Plans.
Everything related to your active prices is managed in the Pricing and Rate Plans tab within each specific product.
Activating or Creating Plans
Turn on Existing Plans: Scroll to the Inactive Rate Plans section at the bottom of the product page and click "Turn On."
Create a New Plan Template: If you need a brand new policy (e.g., a "Non-Refundable" option you've never used before), go to Settings > Checkout Settings > Update your Rate Plans. Once created here, it will appear as an "Inactive" option for all your products.
Rate Plan Details
Name: This is the title of your Rate Plan, visible to guests. (e.g., 'Flexible Rate')
Refund Type: Choose from the following options:
Refundable: Select the number of days for a full refund.
Non-Refundable.
Custom: An open text box appears for you to add your custom refund policy (e.g., "50% refund if canceled 7 days in advance").
Custom Policy: Include any restrictions on when or how the rate plan applies, visible to your guests.
Custom Features: Add any special features included in the Rate Plan, like meals, hotel transportation, etc.
Advanced Restrictions
Click "Show advanced restrictions" to access more detailed settings for your Rate Plan. For more information on this, refer to our dedicated help center article.
Setting up your Rate Plans correctly is crucial in offering a clear and attractive booking option for your customers. This process helps in streamlining your offerings and ensuring guests have all the necessary information to make their booking decisions.