You can issue a refund for all or part of a transaction from your Tab web dashboard.
Click on the video below to expand the demo and learn how this feature works.
Find the transaction on your Tab dashboard. You can look at the "Quick Links" on the right-hand side of the homepage, or search for the transaction in the search bar.
Click the "Refund now" button.
Select whether you would like to issue a full or partial refund. If it's a partial refund, enter the amount.
Enter the reason for the refund.
You can also add an optional refund message for your customer.
Our system will automatically process the refund, and you and the customer will receive email confirmation once the refund has been processed.
When we process the refund, we also refund the Tab fee to the customer and the business.
You can also choose to cancel a refund through your Tab dashboard, up to 24 hours after the initial refund request.
As with all card refunds, the refunds may take 5-10 days to appear on the customer's bank or card statement.
For the security of your payments, you should never refund a customer outside of the Tab system. If a customer asks for a refund to a different card to the one they paid on, please contact us at hello@tab.travel as this may be suspicious and we will be able to give you advice and support.